HeyNeighbor.AI User Guide
Welcome to Your Connected Community! 🏡
Your Community, All in One Place! 🌟
HeyNeighbor makes it easy to stay connected with your community. Here's what you can do:
- Message neighbors and get instant help from our support team
- Ask your Community Assistant about rules, events, and more
- Share recommendations and connect with neighbors
- Pay HOA dues in seconds with auto-pay options
- Never miss a meeting or community event
Quick Actions to Get Started 🎯
Welcome to the Neighborhood!
We're excited to have you here! This guide will help you discover all the ways HeyNeighbor can make your community life easier and more connected. Take a few minutes to explore - your neighbors are waiting to meet you!
Messages & Support 💬
Stay Connected with Your Community 🏘️
The messaging hub (found in the top navigation bar) is your communication center. Here's what you can do:
Direct Messages
- • Chat privately with neighbors
- • Coordinate community activities
- • Share contact information
- • Get to know your neighbors
Group Chats
- • Create community groups
- • Book clubs & interest groups
- • Committee discussions
- • Event planning teams
🤖 AI Support Assistant - Get Help Instantly!
Need help using HeyNeighbor? Our AI Support Assistant is here 24/7 to help you navigate the platform!
How to access:
- 1. Click the message icon in top navigation
- 2. Select "🤖 AI Support Assistant"
- 3. Ask your question!
Great for questions like:
- • "How do I submit a maintenance request?"
- • "Where can I find meeting minutes?"
- • "How do I set up auto-pay?"
- • "How do I RSVP for events?"
- • "I can't find the voting page"
- • "How do I update my profile?"
💡Pro tip: The AI Support Assistant helps with platform questions, while your Community Assistant (next section) knows about your specific community rules and information!
Message Notifications 🔔
Red dot on message icon
You have unread messages waiting
Email notifications
Get notified of new messages via email (configure in Settings)
Your Community Assistant 🤖
Meet Your Community Assistant - "Howdy" 🤠
Howdy is your personal community expert who knows everything about your HOA! Available 24/7 to answer questions about:
🏠 Community Rules
- • Pool and amenity hours
- • Pet policies
- • Parking regulations
- • Architectural guidelines
📅 Community Info
- • Board meeting schedules
- • Upcoming events
- • Contact information
- • Important dates
How to Chat with Howdy 🗨️
Click "Chat" in the sidebar
Or use the floating chat button on any page
Ask in plain English
Just type your question like you're texting a friend!
Get answers with sources
Howdy cites official documents so you know the info is accurate
Example Questions:
- • "Can I install solar panels?"
- • "What's the quiet hours policy?"
- • "When is trash pickup?"
Howdy Can Also:
- • Translate answers to your language
- • Find specific forms you need
- • Explain complex rules simply
Why Residents Love Howdy
"It's like having a board member on speed dial!" Howdy has read all your community documents and can answer questions instantly - no more digging through PDFs or waiting for email responses.
Community Forum 🏘️
Your Neighborhood's Social Network 🌐
Connect with neighbors, share recommendations, and build community! The forum is where your neighborhood comes alive online.
🌟 Popular Categories
- • Recommendations: Find trusted services
- • Pet Photos: Share your furry friends
- • Buy/Sell/Free: Neighborhood marketplace
- • Ideas & Suggestions: Improve our community
✨ Quick Actions
- • Click "Forum" in the sidebar
- • Browse or search posts
- • React with ❤️ 👍 🔥
- • Share your own stories
Share Your Voice! 🎤
Creating a Post is Easy!
- 1️⃣ Click the "New Post" button
- 2️⃣ Pick a category that fits
- 3️⃣ Write your message
- 4️⃣ Add photos if you'd like
- 5️⃣ Hit "Post" and you're done!
React to posts
Join discussions
Share news
🌟 Community Guidelines
- • Be respectful and kind to your neighbors
- • Keep discussions relevant to your community
- • No spam or promotional content
- • Report inappropriate content to moderators
Documents & Resources 📄
Your Community's Digital Filing Cabinet 🗄
Everything you need, organized and easy to find! No more searching through emails or paper files.
How to Find What You Need:
Click "Documents" in the sidebar
Browse by category or use the search bar
Click to view or download any document
Tip: Can't find something? Ask Howdy in the chat - he can search all documents for you!
What You'll Find Here 📖
🏠 Community Rules
- • HOA Bylaws (the official rules)
- • Community Guidelines
- • Pool & Amenity Hours
- • Pet & Parking Policies
📝 Forms You Need
- • Maintenance Request Forms
- • Home Improvement Applications
- • Guest Parking Permits
- • Amenity Reservation Forms
📅 Meeting Info
- • Board Meeting Minutes
- • Annual Meeting Records
- • Committee Reports
- • Meeting Schedules
💰 Financial Info
- • Annual Budgets
- • Financial Reports
- • Reserve Studies
- • Fee Schedules
Need to Submit a Document?
Some documents allow you to submit forms or applications directly. Look for "Submit" or "Upload" buttons on relevant document pages.
Forms & Requests 📝
Submit Requests the Easy Way! 🚀
No more paper forms or wondering if your request was received! Submit everything online and track the status.
🔧 Common Requests
- • Report maintenance issues
- • Request home improvements
- • Reserve community spaces
- • Submit complaints
✅ Benefits
- • Track your request status
- • Get email updates
- • No lost paperwork
- • Faster responses
How It Works:
- 1️⃣ Go to "Forms" in the sidebar
- 2️⃣ Choose the form you need
- 3️⃣ Fill it out online (save as you go!)
- 4️⃣ Submit and get a confirmation
- 5️⃣ Track progress in your dashboard
Admin: Managing Forms 🛠️
Administrators can create, edit, and manage form templates to streamline community processes and ensure consistent data collection.
Community Voting 🗳️
Your Voice Matters! Have Your Say 🗣️
Important community decisions are made democratically. Cast your vote from the comfort of your home!
🗳️ What We Vote On
- • Board member elections
- • Annual budgets
- • Rule changes
- • Community improvements
- • Special assessments
🔒 Your Privacy
- • Votes are anonymous
- • Only totals are shown
- • Secure & tamper-proof
- • One vote per household
- • Verified eligibility
How to Vote:
Get notified
Email alerts for new votes
Cast your vote
Click your choice & submit
See results
Real-time vote counting
HOA Payments 💳
Pay Dues in Under 60 Seconds! ⏱️
No more checks, stamps, or trips to the office. Pay your HOA dues online anytime, anywhere!
Quick Payment Steps:
Click "Payments" in the sidebar
Or use the payment reminder notification
Review your balance
See amount due and due date
Click "Pay Now" and you're done!
Get instant confirmation
Smart Payment Features 🎯
Payment Methods
- • Credit/Debit Cards - Visa, MC, Amex
- • Bank Transfer - Direct from checking
- • Auto-Pay - Set it and forget it!
- • One-Time - Pay when you want
✨ Auto-Pay = Peace of Mind
- • Never late = No late fees!
- • Automatic receipts via email
- • Change or cancel anytime
- • Save time every month
View statements
Email receipts
Payment history
🔒 Payment Security
All payments are processed securely through Stripe. Your payment information is encrypted and never stored on our servers.
Meetings & Events 📅
Stay Connected - Meetings Made Easy! 📹
Join meetings from your couch! No more driving to the clubhouse or missing important community discussions.
🏢 Virtual Meetings
- • Join from any device
- • One-click meeting access
- • Video/audio participation
- • Screen sharing for presentations
- • Meeting recordings available
🎉 Community Events
- • Social gatherings & BBQs
- • Holiday celebrations
- • Educational workshops
- • Pool parties & fitness classes
- • Book clubs & hobby groups
How to Participate:
Check calendar
RSVP if needed
Get reminders
Join meeting
Never Miss Important Information 📢
🏦 Required Meetings
- • Monthly Board Meetings - Usually 3rd Thursday
- • Annual HOA Meeting - Vote on budget & board
- • Budget Planning - Set dues for next year
- • Emergency Meetings - Important urgent matters
🎊 Fun Community Events
- • Seasonal Parties - Halloween, holidays, etc.
- • Summer BBQs - Get to know neighbors
- • Pool Events - Swimming & water activities
- • Interest Groups - Book clubs, walking groups
💡 Tip: Turn on calendar notifications so you never miss a meeting! Most meetings provide snacks and are a great way to stay informed about your community.
For Community Leaders 👑
👥 This Section is For Board Members, Managers & Administrators
Leading a community is a big responsibility! Here are the additional tools and features available to help you manage your HOA effectively.
Community Management
- • User Management: Approve new residents, assign roles
- • Communication: Send community-wide announcements
- • Community Settings: Configure features and policies
- • Member Directory: Manage resident information
Administrative Tools
- • Form Management: Create custom forms for residents
- • Document Control: Upload and organize community docs
- • Meeting Coordination: Schedule and manage meetings
- • Voting Setup: Create ballots and manage elections
Financial Management
- • Payment Tracking: Monitor dues collection
- • Financial Reports: Generate budget reports
- • Late Fee Management: Track overdue accounts
- • Expense Tracking: Monitor community spending
AI-Powered Insights
- • Community Analytics: Resident engagement insights
- • Smart Reporting: Automated report generation
- • Trend Analysis: Identify community patterns
- • Predictive Tools: Budget and maintenance forecasting
Leadership Tips for Success
💬 Communication is Key
Regular updates keep residents informed and engaged. Use announcements and the forum to share news.
📊 Data-Driven Decisions
Use the analytics and reports to make informed decisions about community improvements and budgets.
🤝 Encourage Participation
Active residents make stronger communities. Promote voting, events, and forum discussions.
⚡ Streamline Processes
Use digital forms and automated processes to reduce administrative burden and improve efficiency.
Notifications 🔔
Stay in the Loop! 📡
Never miss important community updates! Control what notifications you receive and how you get them.
🔔 In-App Notifications
- • Click the bell icon to see all alerts
- • Red dot shows unread notifications
- • Real-time updates while you browse
- • Mark as read to clear notifications
📧 Email Alerts
- • Get important updates in your inbox
- • Choose daily digest or instant alerts
- • Never miss payment due dates
- • Configure in Settings → Notifications
What You'll Be Notified About 📢
🏠 Community News
- • Important announcements
- • Maintenance updates
- • Policy changes
- • Emergency alerts
💬 Your Activity
- • Replies to your forum posts
- • Form approval updates
- • Payment confirmations
- • Meeting reminders
⚠️ Important Alerts
- • Payment due reminders
- • Voting deadlines
- • Meeting schedule changes
- • Urgent community notices
💡 Pro Tip: Enable email notifications for payment reminders and vote deadlines so you never miss important dates, even when you're not checking the app!
Your Profile 👤
Make HeyNeighbor Work for You! ⚙️
Customize your experience and keep your information up to date. A complete profile helps you get the most out of your community platform.
How to Access Settings:
- 1️⃣ Click your name or profile picture (top-right corner)
- 2️⃣ Select "Settings" from the dropdown menu
- 3️⃣ Choose the tab for what you want to update
- 4️⃣ Make your changes and save!
What You Can Customize 🎨
🏠 Community & Account
- • Unit Information: Update your address/unit number
- • Contact Details: Phone, email, emergency contacts
- • Privacy Settings: Who can see your info
- • Profile Photo: Add a friendly face to your profile
💳 Payments & Preferences
- • Payment Methods: Add/remove credit cards
- • Auto-Pay Setup: Never miss a payment again
- • App Theme: Light mode, dark mode, or auto
- • Language: Choose your preferred language
🔔 Notification Control
- • Email Frequency: Instant, daily digest, or off
- • Alert Types: Choose what to be notified about
- • Quiet Hours: Set times for no notifications
- • Priority Alerts: Always get payment/vote reminders
🔐 Privacy & Security
- • Directory Visibility: Show/hide in member list
- • Message Settings: Who can contact you
- • Data Export: Download your information
- • Account Security: Review login history
💡 Getting Started Tip: Start by completing your profile information and setting up payment auto-pay. Then explore notification settings to get alerts that matter most to you!
Tips for Success 💡
Become a HeyNeighbor Pro! 🌟
Here are insider tips to help you get the most out of your community platform and connect better with your neighbors!
🤖 Master the AI Chat
- • Be specific: "Pool hours on weekends" vs "pool info"
- • Ask for help: "How do I submit a maintenance request?"
- • Get reminders: "When are HOA dues due?"
- • Find documents: "Show me the pet policy"
💬 Forum Success
- • Great titles: "Lost cat - orange tabby on Maple St"
- • Add photos: Pictures help with maintenance issues
- • Search first: Someone might have asked already
- • Be neighborly: Say thanks and help others too!
🔔 Never Miss Anything
- • Check daily: Quick look at notifications each day
- • Email alerts: Turn on for payments & votes
- • Follow discussions: Get updates on topics you care about
- • Calendar sync: Add meetings to your phone calendar
💰 Payment Pro Tips
- • Auto-pay = freedom: Set it once, never worry again
- • Update cards: Keep payment methods current
- • Save receipts: Download for taxes or records
- • Check statements: Review monthly for accuracy
Need Help?
Remember, the AI chat is always available for quick questions! You can also reach out to your community board members through the forum or contact information in the Documents section.
Mobile Power User Tips 📱
HeyNeighbor works perfectly on your phone! Make it even better with these mobile tricks:
🏠 Home Screen Shortcut
Add HeyNeighbor to your home screen like a real app!
🔊 Voice-to-Text
Speak your forum posts and AI questions
📷 Quick Photos
Take photos right in forms for maintenance requests
🔔 Smart Notifications
Enable for urgent alerts even when phone is locked