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Watch this video to learn the basics and get up and running quickly
Click through this interactive walkthrough to explore HeyNeighbor features at your own pace
HeyNeighbor makes it easy to stay connected with your community. Here's what you can do:
We're excited to have you here! This guide will help you discover all the ways HeyNeighbor can make your community life easier and more connected. Take a few minutes to explore - your neighbors are waiting to meet you!
The messaging hub (found in the top navigation bar) is your communication center for connecting with neighbors and community groups.
Chat privately with your neighbors one-on-one. Perfect for personal conversations and coordination.
Create or join group chats to connect with neighbors who share your interests! Group chats make it easy to coordinate activities and build community.
Book Club
Dog Walkers
Running Group
Parents Group
Game Night
Gardening
Event Planning
Pool Buddies
Add Members
Invite new neighbors anytime
Edit Group Name
Rename as your group evolves
Leave Group
Exit gracefully anytime
💡Pro tip: Give your group a clear, descriptive name so members can easily find it in their message list. Include an emoji for extra personality! 🎉
Red dot on message icon
You have unread messages waiting
Email notifications
Get notified of new messages via email (configure in Settings)
Whether you have a question for management or need help using the platform, here are your options:
Need to reach your HOA management, board members, or community administrators? The Management Inbox gives you a direct line to the people who run your community!
Your message goes to a shared inbox that all community managers can see. This means:
Faster Response
The first available manager can help you
Team Visibility
No messages get lost or overlooked
Full History
Your conversation is saved for reference
💡Pro tip: Use clear, descriptive subject lines like "Pool Access Question" or "Parking Permit Request" so management can prioritize and respond quickly!
Need help using HeyNeighbor? Our AI Support Assistant is here 24/7 to help you navigate the platform!
How to access:
Great for questions like:
💡Pro tip: The AI Support Assistant helps with platform questions, while your Community Assistant (next section) knows about your specific community rules and information!
Howdy is your personal community expert who knows everything about your HOA! Available 24/7 to answer questions about:
Click "Chat" in the sidebar
Or use the floating chat button on any page
Ask in plain English
Just type your question like you're texting a friend!
Get answers with sources
Howdy cites official documents so you know the info is accurate
Example Questions:
Howdy Can Also:
"It's like having a board member on speed dial!" Howdy has read all your community documents and can answer questions instantly - no more digging through PDFs or waiting for email responses.
Connect with neighbors, share recommendations, and build community! The forum is where your neighborhood comes alive online.
React to posts
Join discussions
Share news
Everything you need, organized and easy to find! No more searching through emails or paper files.
Click "Documents" in the sidebar
Browse by category or use the search bar
Click to view or download any document
Tip: Can't find something? Ask Howdy in the chat - he can search all documents for you!
Some documents allow you to submit forms or applications directly. Look for "Submit" or "Upload" buttons on relevant document pages.
No more paper forms or wondering if your request was received! Submit everything online and track the status.
Administrators can create, edit, and manage form templates to streamline community processes and ensure consistent data collection.
If your community has Guest List enabled, you can register one-time and recurring guests directly from the Guest List page so the front desk has everything they need before arrival.
Important community decisions are made democratically. Cast your vote from the comfort of your home!
Get notified
Email alerts for new votes
Cast your vote
Click your choice & submit
See results
Real-time vote counting
No more checks, stamps, or trips to the office. Pay your HOA dues online anytime, anywhere!
Click "Payments" in the sidebar
Or use the payment reminder notification
Review your balance
See amount due and due date
Click "Pay Now" and you're done!
Get instant confirmation
View statements
Email receipts
Payment history
All payments are processed securely through Stripe. Your payment information is encrypted and never stored on our servers.
Join meetings from your couch! No more driving to the clubhouse or missing important community discussions.
Check calendar
RSVP if needed
Get reminders
Join meeting
💡 Tip: Turn on calendar notifications so you never miss a meeting! Most meetings provide snacks and are a great way to stay informed about your community.
Never miss important community updates! Control what notifications you receive and how you get them.
💡 Pro Tip: Enable email notifications for payment reminders and vote deadlines so you never miss important dates, even when you're not checking the app!
Customize your experience and keep your information up to date. A complete profile helps you get the most out of your community platform.
💡 Getting Started Tip: Start by completing your profile information and setting up payment auto-pay. Then explore notification settings to get alerts that matter most to you!
Here are insider tips to help you get the most out of your community platform and connect better with your neighbors!
Remember, the AI chat is always available for quick questions! You can also reach out to your community board members through the forum or contact information in the Documents section.
HeyNeighbor works perfectly on your phone! Make it even better with these mobile tricks:
🏠 Home Screen Shortcut
Add HeyNeighbor to your home screen like a real app!
🔊 Voice-to-Text
Speak your forum posts and AI questions
📷 Quick Photos
Take photos right in forms for maintenance requests
🔔 Smart Notifications
Enable for urgent alerts even when phone is locked