Terms of Service
HeyNeighbor AI LLC provides a SaaS platform for HOA communities. By using our Service, you agree to these Terms of Service.
Related Legal Documents
Key Disclaimers
The Service and AI features are provided "as is" and "as available".
AI responses may be incorrect or incomplete and are not legal, financial, medical, or safety advice. Verify critical information independently.
The Service is not for emergencies and must not be used to report emergencies.
Users and their Communities are responsible for User‑Generated Content. We may remove content or suspend access at our discretion.
Eligibility
You must be at least 13 years old to use the Service. Users under 18 require parental consent. By using the Service, you represent and warrant that you meet this minimum age requirement and have the authority to enter into these Terms.
User‑Generated Content
Your Content Ownership
You retain all ownership rights in content you create, upload, post, or submit to the Service ("User Content"), including but not limited to text, images, documents, messages, comments, and other materials. We do not claim ownership of your User Content.
License Grant to Us
You grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform, and display your User Content solely for the purposes of: (a) providing and operating the Service; (b) improving and developing new features; (c) ensuring security and preventing abuse; and (d) complying with legal obligations. This license terminates when you delete your content, except for content shared with other users or incorporated into Service functionality.
Aggregated Data Rights
We own all rights to aggregated, anonymized, and de-identified data derived from your use of the Service, including usage patterns, feature adoption metrics, and system performance data. This aggregated data does not identify you personally and may be used for analytics, research, and service improvement.
Content Responsibilities
You represent and warrant that you own or have proper rights to your User Content and that it does not violate any third-party rights, laws, or these Terms. You must not post unlawful, infringing, harmful, or inappropriate content. We reserve the right to remove or disable access to any User Content that violates these Terms.
AI Training and Data Use
We do not use Customer Content or personal data to train AI models by default. We may use de‑identified, anonymized, or aggregated data and system‑generated telemetry to improve the Service and our AI systems. Anonymization includes reasonable measures designed to prevent re‑identification.
AI Features
AI outputs may contain errors. Do not rely on AI for legal, financial, or safety decisions. Admins must ensure moderation and compliance within their communities.
Restrictions on Use
Technical Restrictions
You may not: (a) reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, algorithms, or trade secrets from the Service; (b) use debugging tools, decompilers, or similar software analysis tools on any part of the Service; (c) modify, translate, or create derivative works based on the Service; (d) remove, alter, or obscure any copyright, trademark, or other proprietary notices; (e) bypass or circumvent any security measures, authentication protocols, or access controls.
Data and Content Restrictions
You may not: (a) use automated tools, scripts, bots, or crawlers to extract, scrape, or harvest data from the Service; (b) attempt to gain unauthorized access to any portion of the Service, other users' accounts, or underlying systems; (c) interfere with or disrupt the Service's functionality, servers, or networks; (d) use the Service to transmit viruses, malware, or other harmful code; (e) probe, scan, or test the vulnerability of the Service without permission.
Commercial Use Restrictions
You may not: (a) use the Service to develop, train, or improve competing products or services; (b) benchmark the Service against competitive offerings without written consent; (c) sublicense, resell, or distribute access to the Service; (d) use the Service for any commercial purpose outside of your authorized community management activities; (e) frame, mirror, or embed the Service on other websites or applications.
Legal and Compliance Restrictions
You may not use the Service: (a) for any unlawful purpose or in violation of applicable laws; (b) to infringe upon intellectual property rights of others; (c) to harass, threaten, or harm other users; (d) to distribute spam, unsolicited communications, or fraudulent content; (e) in any manner that violates export control laws or regulations; (f) to impersonate others or provide false information.
HOA Compliance & Legal Disclaimers
State Law Compliance
HOA laws vary by state. Our Service provides general tools for community management but does not constitute legal advice. Communities are responsible for ensuring compliance with applicable state and local HOA laws, regulations, and governing documents.
Fiduciary Duties
The Service does not create fiduciary relationships. HOA board members retain their independent fiduciary duties to the association and homeowners. Use of our Service does not alter, replace, or fulfill these legal obligations.
Document Retention
While we maintain community documents, you remain responsible for compliance with state-mandated document retention periods and member access rights. We recommend consulting legal counsel for your jurisdiction's requirements.
Payment Processing & Terms
PCI DSS Compliance
Payment processing is handled by our PCI DSS Level 1 compliant partner, Stripe. We do not store credit card information on our servers. All payment data is encrypted and processed according to industry security standards.
Refunds & Chargebacks
Subscription fees are non-refundable except as required by law. HOA dues collection refunds are subject to your community's policies. Excessive chargebacks may result in service suspension.
Failed Payments
Failed payments may result in service limitations. NSF fees and late charges are determined by individual community policies and applicable state law.
Service Availability & Data Protection
Uptime Commitment
We target 99.9% uptime availability, excluding scheduled maintenance. Planned maintenance will be announced 48 hours in advance when possible.
Data Backup & Recovery
Community data is backed up daily with geographically distributed storage. In case of data loss, we will make commercially reasonable efforts to restore from backups, but cannot guarantee complete recovery.
Service Termination
Upon service termination, communities have 30 days to export their data. After this period, data may be permanently deleted. We provide data export tools in standard formats.
Intellectual Property Rights
Our Platform Rights
HeyNeighbor AI LLC owns all rights, title, and interest in the Service, including all software, source code, algorithms, APIs, user interfaces, designs, graphics, data structures, database schemas, proprietary methods, processes, know-how, and all intellectual property rights therein. This includes all copyrights, patents, trademarks, trade secrets, and other proprietary rights, whether registered or unregistered.
Limited License to Users
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your intended use in accordance with these Terms. This license does not grant you any rights to our source code, proprietary algorithms, or underlying technology. You may not sublicense, transfer, or assign this license.
Prohibited Activities
You may not, and may not permit others to: (a) reverse engineer, decompile, disassemble, or attempt to derive source code from the Service; (b) modify, adapt, translate, or create derivative works based on the Service; (c) use automated tools to extract data or content from the Service; (d) access or use the Service to build competitive products or services; (e) remove, alter, or obscure any proprietary notices or labels; or (f) use the Service in any manner that violates our intellectual property rights.
DMCA Compliance
We respond to valid DMCA takedown notices. Copyright holders may report infringement to legal@heyneighbor.ai with required documentation. We may disable accounts for repeat infringement.
Community Content Rights
Communities retain rights to their logos, names, and branded content. Photo/video content posted in community spaces grants us limited display rights for platform functionality only.
Platform Technology & Trade Secrets
Proprietary Technology
Our Service incorporates proprietary technology, including but not limited to: artificial intelligence models and algorithms, data processing methodologies, software architectures, database optimization techniques, security protocols, API designs, and user experience algorithms. This technology represents valuable trade secrets and confidential information developed through significant investment of time, effort, and resources.
Code and Software Protection
All source code, object code, programming techniques, software libraries, frameworks, development tools, compilation methods, and software documentation are proprietary and confidential. Users acknowledge that no rights to the underlying software code are granted and that any attempt to access, copy, or reverse engineer our code violates these Terms and applicable intellectual property laws.
API and Integration Restrictions
Access to our APIs is governed by separate API terms and is limited to authorized integrations. Users may not use our APIs to replicate functionality, build competing services, or extract proprietary business logic. API documentation and specifications are confidential and may not be shared with third parties without written consent.
Data Structures and Analytics
Our database schemas, data models, indexing strategies, and analytical frameworks constitute proprietary technology. We retain ownership of all platform-generated analytics, aggregated usage patterns, performance metrics, and insights derived from Service operation, even when based on Customer Data. These analytics may be used to improve our Service and develop new features.
Indemnification
You agree to indemnify and hold harmless HeyNeighbor AI LLC from claims arising from: (a) your use of the Service, (b) violation of these Terms, (c) violation of third-party rights, or (d) User-Generated Content. This includes reasonable attorney fees and costs.
Accessibility & Fair Housing
ADA Compliance
We strive to meet WCAG 2.1 AA accessibility standards. If you encounter accessibility barriers, please contact support@heyneighbor.ai for assistance.
Fair Housing
Communities using our Service must comply with Fair Housing Act requirements. We prohibit discriminatory content and may remove communities that violate fair housing laws.
Proprietary Rights Notice
Trademarks and Brand Assets
"HeyNeighbor," "HeyNeighbor.AI," our logo, and all related marks, logos, and trade names are trademarks or registered trademarks of HeyNeighbor AI LLC. You may not use our trademarks, service marks, or logos without our prior written consent except as necessary to identify the Service you are accessing.
Copyright Notice
The Service and all content, features, and functionality thereof are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. © 2025 HeyNeighbor AI LLC. All rights reserved.
Patent Rights
The Service may be protected by pending or issued patents. No license to any patents is granted by these Terms. Any unauthorized use of patented features or methods may result in patent infringement liability.
Enforcement and Remedies
We vigorously protect our intellectual property rights. Violations of these Terms may result in immediate suspension or termination of your access, legal action, and claims for damages, injunctive relief, and attorney fees. We may also report violations to appropriate law enforcement agencies.
Electronic Communications & Signatures
ESIGN Act Compliance
By using the Service, you consent to electronic communications and signatures under the Electronic Signatures in Global and National Commerce Act (ESIGN) and applicable state laws.
Communication Consent
You consent to receive communications via email, SMS, and in-app notifications. Standard messaging rates may apply. You may opt-out of non-essential communications.
Billing & Subscriptions
SaaS Subscription Service
HeyNeighbor.AI is provided as a Software-as-a-Service (SaaS) subscription. Access to the platform requires an active subscription plan.
Monthly Subscriptions
Monthly subscriptions are billed on a recurring monthly basis. You may cancel your monthly subscription at any time. There is no prorated refund for any remaining portion of the billing period.
Annual Subscriptions
Annual subscriptions are billed annually in advance. You may cancel your annual subscription at any time, but there is no prorated refund for any remaining portion of the billing period.
Auto-Renewal
All subscriptions automatically renew at the end of each billing period (monthly or annually) unless cancelled before the renewal date.
Pricing Changes
Prices are subject to change at any time. Existing subscribers will receive 30 days advance notice via email before any price changes take effect. Price changes will apply at your next renewal period following the notice period.
Limitation of Liability
Liability Cap
To the maximum extent permitted by law, HeyNeighbor AI LLC's total liability for any claims arising from or related to these Terms or your use of the Service shall not exceed the greater of: (a) one hundred dollars ($100), or (b) the total amount of fees you paid to us in the 12 months immediately preceding the event giving rise to the claim.
Excluded Damages
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.
No Warranties
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted under Delaware law.
Delaware LLC Protection
As a Delaware Limited Liability Company, HeyNeighbor AI LLC operates under Delaware law, which provides certain protections for members and managers from personal liability for company obligations.
Dispute Resolution
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any disputes relating to Delaware LLC matters shall be governed by the Delaware Limited Liability Company Act.
Informal Resolution
Before initiating any formal dispute resolution process, the parties agree to attempt good faith negotiations for a period of thirty (30) days. Notice of a dispute must be sent to legal@heyneighbor.ai with a detailed description of the issue and proposed resolution.
Binding Arbitration
Any disputes not resolved through informal negotiation shall be resolved through binding arbitration administered by JAMS under its Streamlined Arbitration Rules. Arbitration shall take place in New Castle County, Delaware. Each party shall bear its own costs, with arbitrator fees split equally.
Exceptions and Class Action Waiver
Small claims court disputes under $10,000 and requests for injunctive relief may be brought in court. Both parties waive the right to participate in class actions, class arbitrations, or representative proceedings. This waiver is severable from the arbitration provision.
Jurisdiction and Venue
For any court proceedings permitted under these Terms, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware.
Changes to Terms
Right to Modify
HeyNeighbor AI LLC reserves the right to update, modify, or replace these Terms of Service at any time at our sole discretion. We will make reasonable efforts to provide appropriate notice of significant changes.
Notice of Changes
For material changes that affect your rights or obligations, we will provide at least 30 days advance notice via email to your registered email address and through prominent notice in the Service. Minor changes may be posted without additional notice.
Acceptance of Changes
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Service and may cancel your subscription.
Version History
We maintain a version history of these Terms with effective dates to provide transparency about changes over time. Previous versions are available upon request to legal@heyneighbor.ai.
Legal Documents
Legal inquiries: legal@heyneighbor.ai
Last updated: September 8, 2025
💡 These terms are subject to change.